Return & Refund Policy

Effective date: 18 October 2026 Last updated: 18 October 2026 1. Cancellation You may request cancellation before an order is dispatched by contacting support@adiyogiayurveda.in or +91 95408 56530. Requests after dispatch may not be accepted; contact support to discuss the available options. If an accepted cancellation was already paid, the eligible amount will be refunded to the original payment method subject to applicable procedures and law. 2. Return and replacement eligibility Contact us if the product is damaged or defective, the wrong product was delivered, an item is missing, an order was not delivered and a remedy is appropriate, or a remedy is required by law. Opened, unsealed or used wellness products may not normally qualify for a voluntary return for hygiene and product-integrity reasons. This restriction does not override legal rights for defective, damaged or incorrect products. Products damaged through misuse or improper storage after delivery may not qualify for a voluntary return subject to consumer rights. 3. Report a problem Please contact us within 48 hours of delivery if a product is damaged, defective, leaking, incorrect or incomplete. Provide your order number, registered phone number, description of the issue, and clear photos or video of the product, packaging and shipping label where relevant. Keep the product and packaging until our team advises you. The 48-hour request helps us investigate promptly and does not remove any rights under law. 4. Return process Contact support@adiyogiayurveda.in or +91 95408 56530 before sending a product back. Our team will review the request and provide next steps. Depending on the circumstances, the resolution may include replacement, refund, return or another appropriate remedy. 5. Refund eligibility and timing Refunds may be considered for eligible cancellations before dispatch, confirmed damaged/defective/incorrect products, undelivered orders where a refund is appropriate, verified duplicate payments, failed payments where money was debited, or where required by law. Requests are reviewed individually. Once approved, we generally initiate refunds within 5–7 business days. The time for funds to appear depends on your bank, UPI application, card issuer or payment service provider. Online refunds ordinarily go to the original payment method. If this is not possible, support may contact you about a lawful, secure alternative. 6. Shipping charges and payment safety Treatment of shipping charges depends on the reason for return/refund and applicable law. Eligible defective, damaged or incorrect-product returns will be handled in accordance with applicable requirements. Any applicable voluntary return-shipping charge will be communicated before return is arranged. We will never ask you to share UPI PIN, card PIN, account password or OTP or pay a separate fee to release a refund. 7. Failed, pending or duplicate payments If an amount is debited but no order confirmation is received, contact support with the payment date, amount, order number and transaction/reference ID. We will verify the transaction and arrange an appropriate reversal or refund if it is confirmed failed or duplicated, subject to verification. Bank and provider timelines vary. 8. Contact Adiyogi Ayurveda, 202, 2nd Floor, Building No. 117, Pitampura Village, New Delhi – 110034. Email support@adiyogiayurveda.in; phone +91 95408 56530. This policy does not remove any consumer right or remedy under Indian law.